Passenger Experience

Passenger experience is at the core of the airport business and is an essential element of passenger facilitation. Airports know that passenger satisfaction is closely linked to a better business performance. So, they are investing in diversifying their services as much as possible to enhance every aspect of the passenger experience from the moment passengers book their flight to the moment they step on board the aircraft. In addition to respecting European and national regulations, airports have to address specific operational and technical passenger facilitation issues, such as wayfinding, baggage sorting equipment, intermodality solutions and more. All of these are factors which contribute to the quality of passenger journeys.